Thank you for choosing Street Smarts, the premium online destination
Our Commitment to Quality
We take pride in handcrafting each item with the utmost care and attention to detail. We use only the highest quality materials, such as soft and durable fabrics, eco-friendly and sustainable materials, and non-toxic dyes, to ensure that our products are safe and comfortable for your furry friends.
30-Day Satisfaction Guarantee
At Rare Factory, we believe that your satisfaction is the key to our success. If for any reason you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order, and we will do everything we can to make it right.
We accept returns for any reason within 30 days of the original purchase date. The item must be unused, in the same condition as when you received it, and in the original packaging with all tags and labels attached.
To initiate a return, please contact us with your order number and the reason for the return. We’ll provide instructions on how to return the item, and we’ll send you a prepaid shipping label.
Once we receive the returned item, we’ll inspect it to ensure that it’s in the same condition as when we shipped it. If the item meets our return policy requirements, we’ll issue a refund to your original payment method, minus any shipping charges.
Wrong Item or Damaged Item
If you received the wrong item or a damaged item, please contact us within 7 days of receiving your order. We’ll arrange for a replacement item to be shipped to you as soon as possible, free of charge. If a replacement item is not available, we’ll issue a full refund, including any shipping charges.
If you need to exchange an item, please contact us within 30 days of receiving your order. We’ll provide instructions on how to return the item, and we’ll send you a prepaid shipping label. Once we receive the returned item, we’ll ship the exchange item to you free of charge.
We do not charge a restocking fee for returns.
Refunds will be issued to the original payment method within 5-7 business days of us receiving the returned item. Please note that it may take several additional business days for the refund to appear on your account, depending on your bank or credit card provider.
Our customer service team is available to assist you with any questions or concerns you may have about our return and refund policy or our watches collection. We are committed to providing you with the best possible shopping experience, and we welcome your feedback and suggestions.
We understand the importance of trust when shopping online, and we want to assure you that we take the security of your personal and financial information seriously. We use industry-standard security measures to protect your data, and we will never share or sell your information to third parties.
Thank you for choosing Street Smarts, where we believe that handmade is better. We look forward to providing you and your furry friends with high-quality Luxury watches collection that you’ll love.
Phone: +1 434-214-0710